Compassionate communication was first developed by Marshall T. Rosenberg.
Compassionate communication is frequently and successfully used in conflict resolution.
It is focused on establishing a process in which conflicting parties can communicate with each other in a manner avoiding further aggravating a conflict and in order to achieve a win-win solution for both sides.
In this process four steps are key:
- communicating what one has factually perceived (without devaluing a counterpart of using accusations)
- communicating how one feels in relation to the perception
- communicating ones needs in this situation
- addressing this need as a request to one’s counterpart.
Compassionate communication is a key skill in conflict mediation.
The focus on facts, feelings and needs establishes a basis for communicating more openly, allowing parties to meet each other at eye level and achieve some level of understanding of each other.